From The New York Times:
Americans haven’t de-friended the government just yet, according to a recent Pew report: 61 percent of adults looked for information or made transactions on a government Web site in the last year, while almost a third employed social media like social networking sites, blogs, , e-mail or online video to get government information.
Among Internet users, more than 80 percent engaged in at least one transaction on a government site last year, with almost 40 percent making five or more transactions — like researching government data, renewing licenses and paying fines.
Traditional complaints about bureaucratic inefficiency seem allayed online: 79 percent of all users were able to achieve most or all of what they wanted to accomplish on the last government site they visited.
While whites were more likely to be politically active online, for instance, by joining groups that seek to influence politics or posting comments about policy issues, African-Americans and Hispanics tended to have more favorable views about the necessity of government outreach through social media.
“Engagement with government using social media by African-Americans and Latinos is a continuation of a trend we first witnessed during the 2008 political campaign,” said Aaron Smith, a research specialist for Pew.